Suggestions & Questions from Our Library Users
1. I’ve noticed recently that I have been asking the employees to go into
the back room to get me some DVD’s (tv series). I just thought it would
be much easier to have all the DVDs out here where the patron could
access them. Hopefully there is a solution to this. Thank you!
Thank you for your feedback. We receive, on average, about 1,500
returned items at the main library each day. We strive to make sure
returned materials are back on the shelf and available for check out
within 24-hours, and in most cases we succeed. Occasionally it takes
just a little longer for materials to make it back to the shelf, and other
times, it may be that an item you’re looking for was returned just
minutes or hours earlier. In addition, the main library copy may be
checked out, but there might be an available copy in the bookmobile
collections. While we’re not always able to make items available
immediately following their return, as you’ve found, staff are always
happy to help you try to locate an item if possible. We thank you for
your patience and understanding.
2. Could you get Ipads in the vault with Instagram, snapchat, and house
party on them? (and musical.ly).
Thanks for your suggestion. The ipads that we provide for use in the
library have a wide variety of educational apps already installed on the
devices. In the case of social media apps, these types of apps are
designed for use on personal devices with the ability to take photos and
videos to share socially. Due to privacy and other issues, we cannot add
social media apps to our devices.
3. Please order copies of “Bookpage” the free literary magazine.
Thank you for your suggestion. “Bookpage” is labeled as a free
magazine, but charges libraries a subscription cost to provide the
publication. We’ll have to determine if this can be considered in a future
4. Can someone please alphabetize the foreign film DVDs for easier
access? Thanks very much.
Our foreign film DVDs are currently organized alphabetically by
language and then title. Our Adult Services librarians are available to
assist you if you have difficulty in locating a foreign film DVD title.
5. You already have Christine. Very Helpful. Excellent Service. She know
how to treat a customer.
Thank you very much for your compliment of our customer service.
Computer-System related comments
1. Love the web site but wish it had the features to remember your
library card number if you choose. A pain when I don’t have my card to
not be able to use site. Love the library and friendly staff.
Most browsers will allow you to save your barcode and password if you
give them permission (I know this works for me). We don’t allow the
saving of barcodes/password in the library due to privacy reasons.
Alternatively you can also use the Boopsie app to access your account
and catalog which will save your barcode/password as long as you
remain logged in.
2. I want to hear a “beep” when I checkout a book, otherwise I wait for so
long until I look at the screen.
Thank you for your feedback. At this time we have no plans to add such
a feature. However, we’re always looking for ways to improve the
checkout process and will take this into consideration in the future.
1. A good place to be.
We agree that WNPL is a good place to be! We’re very happy that you
think so too!
Thank you for taking the time to help us improve our service to you.
If suggested a title for purchase, we have passed it along to staff members who order
Ryan Livergood, Executive Director
Patron comments appear here unabridged and unedited.