Suggestions & Questions from Our Library Users
1. A stepping stool in the family bathroom for youth (or vertically challenged)
patrons to be able to reach the sink.
Thank you for the suggestion. We are in the process of acquiring an
appropriate stepping stool for the family bathroom.
1. Lunch & Learn is such a nice program but please rethink your coffee
policy. Not everyone is able to stay and socialize afterwards. Would a
cup of coffee before the presentation be so terrible? Adults can socialize
at other times than library may have planned. Seeing the adult
program specialist admonish adults about having coffee before hand is
embarrassing & a childish display. Put a tip of jar out if cost for extra
cup of coffee or two is too much for the library. And, please, remember
to treat grown ups with respect.
Thanks much for your compliment regarding our popular Lunch & Learn
programs. We have designed this program series to offer time at the end of
the program to use the coffee machines and socialize based upon patron
feedback. We definitely want our patrons who attend programs to have an
enjoyable experience. To that end, we ask that you refrain from using the
coffee machine and getting snacks during the program so as not to disturb
other patrons and potentially distract the presenter.
1. Again, I have to ask, why donít upgrade your Server? It obviously canít
handle 40+ computers!!! I canít do half of the things I need to do that I
can accomplish at Lake Villa or Antioch. Impressive to have 40
available computers but when they donít function to their full extentÖ
USELESS!!! If you canít afford to upgrade then eliminate some of the
computers and perhaps that will solve the problem? Iím glad I donít
have to come here too often but when I do itís very frustrating!!!
Thanks for your feedback. If you are referring to using public Internet
computers at WNPL, please be aware that some issues occur due to high traffic
on hosting or cloud servers for popular websites. If you experience an issue
with WNPL computers during your visit, please inform staff at the Adult or
Youth Services desks. We'll do our best to try to help.
1. Noise in childrenís area was way to bad and had to leave. Video games
should NOT be a part of the library unless educational. Extremely
upsetting having to leave because of kids screaming and yelling.
As librarians, we completely understand your expectation that a library
be very quiet, and devoted to literacy, but public libraries are changing
so that they can attract and serve more people. Video game events take
place regularly, but for short periods. They are intended for older kids,
and with games that are vetted by staff. Several studies and clinical
research indicates that video games actually are educational and good
for both kids and adults in various ways. In addition, we are offering a
service not affordable by many families. As far as noise from the
gaming, we do our best to keep it minimal. We do have areas of the
library that are much quieter, such as our Quiet Reading Room, but
please, if you find the noise upsetting, let library staff know. We hope to
make everyoneís visit to WNPL the best it can be.
2. Q: What do you get when a librarian crosses the road? A: A book worm.
Thatís a good one! Thanks for brightening our day with this bookish riddle.
3. Please consider asking patrons to silence cell phones when using
We do allow cell phone usage in the library if the conversation is not
loud enough to disturb others. Please let staff know if conversations
are too loud, whether on cell phones or person to person so that we
can address this on an individual basis.
Thank you for taking the time to help us improve our service to you.
If you have suggested a title for purchase, we passed it along to staff members who
Ryan Livergood, Executive Director
Patron comments appear here unabridged and unedited.