Suggestions & Questions from Our Library Users
1. I really appreciated the computer help I got from the librarian tonight.
She was friendly, kind and patient.
We appreciate you recognizing the excellent service provided by our staff.
Thank you so much for your kind comments.
2. Please consider increasing late fees for magazines. The late fee for
holding a new release DVD for 1 additional day is equivalent to
holding a magazine for an extra 5 days, despite the fact that the DVD
often has multiple copies available versus a single copy of the
magazine, has the loan period, and is less time Ė sensitive material.
Returning a 2-week loan DVD one day late (an extension of 7.1% of the
loan time) incurs the same fee as holding a magazine for an additional
71% of its allowed loan time.
Thank you for the suggestion. We are in the process of changing the way
we handle fines on overdue items. Look for more news about this next
1. I think you should put all the Gurnee Days pictures that didnít get a
prize in the library next year.
This is an interesting idea. We will discuss the feasibility of this idea
with the Gurnee Days Corporation. Thanks for sharing it with us.
Thank you for taking the time to help us improve our service to you.
If suggested a title for purchase, we have passed it along to staff members who order
Ryan Livergood, Executive Director
Patron comments appear here unabridged and unedited.