Suggestions & Questions from Our Library Users September 2018 Service-related comments 1. I really appreciated the computer help I got from the librarian tonight. She was friendly, kind and patient. We appreciate you recognizing the excellent service provided by our staff. Thank you so much for your kind comments. 2. Please consider increasing late fees for magazines. The late fee for holding a new release DVD for 1 additional day is equivalent to holding a magazine for an extra 5 days, despite the fact that the DVD often has multiple copies available versus a single copy of the magazine, has the loan period, and is less time – sensitive material. Returning a 2-week loan DVD one day late (an extension of 7.1% of the loan time) incurs the same fee as holding a magazine for an additional 71% of its allowed loan time. Thank you for the suggestion. We are in the process of changing the way we handle fines on overdue items. Look for more news about this next month. Miscellaneous-related comments 1. I think you should put all the Gurnee Days pictures that didn’t get a prize in the library next year. This is an interesting idea. We will discuss the feasibility of this idea with the Gurnee Days Corporation. Thanks for sharing it with us. Thank you for taking the time to help us improve our service to you. If suggested a title for purchase, we have passed it along to staff members who order materials. Ryan Livergood, Executive Director Patron comments appear here unabridged and unedited.