Suggestions & Questions from Our Library Users
1. Today Steven helped me above and beyond with all my jobs at the
library. How lucky the Gurnee library is for having such a wonderful
employee at the Adult Services.
We agree that Steven is wonderful. Thank you for noticing.
1. Guest WiFi SSID Needs Better Security. My computer was vulnerable
and I wasn’t on the network. WiFi connection symbol was on but didn’t
connect to a SSID.
We’re not sure that we understand the issue that you
experienced during your recent visit. The next time you are
having a specific technology issue, please report it to staff. They
will be more than happy to help convey your concern to our IT
1. I think that you should decorate the library more.
Thanks for your input. Decoration is an important part of our
library environment and we try our best to decorate as theme,
time and budget allows. Please check out the fabulous work of
our staff across the library—from the lobby display case, to the
bulletin board behind the Youth Services desk and creative book
sculptures at the Adult Services desk. We also decorate during
the winter holiday season.
2. It would be awesome if this library had a “food for fines” program
where members can donate food and have their late fees waived. Lake
Villa does this and they are able to make a huge donation to a local
Thanks for your suggestion. At this time, we do not have plans
to implement a similar program at WNPL.
Thank you for taking the time to help us improve our service to you.
If suggested a title for purchase, we have passed it along to staff members who order
Ryan Livergood, Executive Director
Patron comments appear here unabridged and unedited.