Suggestions & Questions from Our Library Users
1. Kudos to whomever designed the “new” parking lot - It’s super, especially
for handicap places. Used to be some would park and the yellow line
spaces. It didn’t affect me, though, for those with wheelchairs, very
difficult to get a chair & a person out/in of a car. Thank you!
Thank you for the nice compliment! All of the credit goes to the Village of
Gurnee. The Library entered into an agreement to incorporate our parking
lot project with the Village’s road and parking lot projects in order to save
the taxpayers money and to gain the expertise of the Village for the project.
Our thanks to the Village’s Engineering Division for the outstanding job
they did on this project, we are extremely grateful! We have great
relationships with our intergovernmental partners, and these relationships
benefit our community in countless ways. This project was a great
2. The re-planted garden at the front entrance has many monarch butterfly
– attracting plants. Why not label them so patrons can buy them at
nurseries and join in on ecology measures.
Thanks for the suggestion. With the continuation of the beautification
project and addition of plants to the gardens, this seems like an idea we
can consider for the future.
1. Trying to renew a book on the computer is very difficult. Why does
it need to be so hard? The system has been in place for years.
Request and renew should be the easiest part, not something to
hunt around you.
Sorry to hear you are having trouble renewing and requesting items.
We will keep an eye out for any upgrades or changes that could
make the process easier. If you have access to our new WNPL app,
the renewing and requesting process is very clear and easy. Please
feel free to ask a staff for additional help.
1. Sometimes when we’re using the computers there are people
talking loudly, using their cellphones without realizing they might
be disturbing others listening to loud music, etc. If you stand up to
inform a librarian, it really places the spotlight upon you. I wanted
to suggest setting a ‘Library Text Line is a way for patrons to
communicate with security or perhaps the reference desk letting
them know something is not right while remaining somewhat
anonymous. Also, such a text line might be useful if you see
someone doing something inappropriate and wanted to quickly
inform your staff (security, reference desk, etc).
Although conversation is allowed in the computer areas, staff will
intervene if someone is talking too loudly, playing music, etc. Staff
are responsible for determining if the level of noise is too loud so as
not to disturb other patrons. We understand that it may be
necessary for people to be on the phone while on a computer, or
have conversations with staff in order to receive assistance. In order
to comply with federal ADA regulations, we must also make
allowances for patrons who are differently abled. At this time, we do
not have a way to receive a text message. But you can either talk to
staff at another service desk and we will discreetly confront the
patron. Another option to consider is checking out one of our laptops
to use for 2.5 hours, which can be taken anywhere in the library,
including the Quiet Reading Room.
1. I was cringing watching young children eating junk food which is
so unhealthy for them form your vending machine. My suggestion
is replacing the junk food with Healthy Options that are better for
them. Change vending company if necessary. They do have Healthy
vending companies, fresh fruit, Granola, yogurt, etc.
Thanks for your feedback. I appreciate your perspective on offering
healthy vending options. This has been a challenge for the Library,
as patrons use our current vending machines often, and our vending
company regularly switches up options based upon what proves to
be most popular. When we’ve researched additional healthy vending
possibilities, the options have proved more costly and raise concerns
about perishable food waste. I’ll continue to keep this suggestion in
mind moving forward into our strategic planning process.
Thank you for taking the time to help us improve our service to you.
If suggested a title for purchase, we have passed it along to staff members who
Ryan Livergood, Executive Director
Patron comments appear here unabridged and unedited.